The Approved Article State
The APPROVED article state is where the KCS article is considered complete and reusable. We have confidence in the resolution and it complies with the content standard. The article has been created by a licensed KCS user (a KCS Contributor, Publisher, KDE or Coach) or the articles has been reviewed by a Coach.
The Approved state gives users an indication of confidence (but remember that judgment is still required). Early in the KCS adoption (The Planning and Design Phase [Phases 2], and The Adoption Phases [Phase 3]), the Approved articles are candidates to become published based on reuse.
In a mature KCS environment (One that’s in the Leverage Phase [Phase 4]), we should have lots of KCS Publishers and we should be making judgments on moving Draft or Approved articles to Published as we create or reuse the articles.
The judgment to publish an article is based on our confidence in the resolution and our assessment of the article’s compliance with the content standard. In the Leverage Phase (Phase 4), most articles created would either be in Draft (low confidence) or Published. Approved articles would be those flagged for “internal use only” (not eligible for publication)
Content as shown in KCS Version 5.3 Knowledge-Centered Support Practices Guide (2012) S3 [10.4-9]. KCS v5.3 was written and edited by Melissa George, David Kay, Greg Oxton, Rick Joslin, Jennifer MacIntosh, and Kelly Murray.
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